Instant Remote Computer Support for Servers and Workstations

ATG remotely supports the network, servers and workstations of each of our customers at a very affordable rate.

Customers of Access Technology Group receive instant remote assistance. If your computer is online, we can fix almost any problem right away.

Tired of waiting around on hold, or for a technician to arrive on-site?

Help is on the way! Whether you're a current customer of Access Technology Group or want to start using our services for the first time, anyone can click the banner above to get access to our remote support tool and live technical support^* from our skilled, versatile team of experts.

Step One: Click that banner!

The banner at the top of the page links to our remote support tool, and will automatically negotiate a connection to your computer via a secure one-time tunnel created uniquely and specifically for your technical support session.

After five easy steps (and in less than five minutes) you'll have a technician working at your computer as if he were sitting at the keys. Stay on the line and take notes on the procedure in case it ever happens to you or someone you know again– or, if possible, get other work done while the technician takes the reins. You'll get a full report afterwards, so you don't have to be there the whole time that your computer is being worked on.

Step Two: Open the archive containing our remote support tool.

When asked whether you would like to open or save the file, click Open.

We've highlighted the button you want to press in green.

Everyone's computer is a little different, so don't worry if everything doesn't look exactly the same on your screen. If you're really lucky, your computer might even let you skip a few steps!

Step Three: Double-click the icon to extract the tool from the archive and run it.

Once again, we've highlighted the icon you want to double-click.

As mentioned earlier, everyone's PC is a little different... for some people, the icon will be smaller, and the text will be on the right instead of underneath the icon.

In any event, double-clicking either the icon or the text should keep you moving along. You'll be on the line with an ATG expert sorting out your computer issues in no time!

Step Four: Yes, you really do want to run it. You can trust us. We promise.

We can almost guarantee that you've seen this one before. Unfortunately, the costs to become a "Trusted Publisher" with Microsoft are so prohibitively high that we'd have to triple our rates just to make that security warning go away.

Honestly, after considering at length which way we wanted to go, it was more or less unanimous around the office that adding that one extra click in the process was the easier path to take. We all hope you agree.

Step Five: Hard part's over... Drop us a line!

A secure, encrypted tunnel is being established that will allow our technician to remotely view and control your desktop workstation as if he were right there with you.

This is a one-time session, so when it has been closed (either by you, or the technician), the ticket number and code are no longer valid, and we can't get back into your PC unless you run the remote support tool again.

Once the secure session has been established, you're ready to rock and roll. All you have to do is give us a call and the unique ticket number that was generated. ATG's expert technicians will take it from here!

After calling our number (1-800-482-8002), you will be immediately assigned a technician who will log the nature and severity of your case, and provide assistance if possible.

Should your case be an especially tricky one, you will be escalated to a technician who can solve your problem. If that's ever the case, we're not going to make you wait on hold; we'll get back to you as soon as the right person is available (and you won't be charged for the time in the interim).

Remote Technical Computer Support by Access Technology Group:

Tech support has never been so simple. It's affordably priced, and totally hassle-free.

We'll give you the banner with the link to our remote support tool one more time, in case you've read this far before downloading it. Click now to get started with the smoothest, easiest tech support session you've ever experienced.

*: Remote support for customers who do not have an existing contract is charged at a premium that will be outlined in detail for new customers when calling for the first time. There is no charge to call if the rate is not acceptable; however, requesting technical support after the rates have been duly explained constitutes consent to being billed for said services.